Frequently Asked Questions
Q: What is a Training & Learning Management System (T&LMS)?
A Training and Learning Management System (T&LMS) is a software application or
platform designed to manage, deliver, and track training programs and learning activities within
an organization or educational institution. T&LMS platforms streamline the entire learning process,
offering a centralized environment for both instructors and learners.
It allows for efficient course delivery, attendance tracking, feedback collection,
test management, and certificate issuance.
Q: How do I sign up for the LMS?
To sign up, you need to provide your email address.
After submitting it, you will receive a verification code in your inbox.
Enter the code to verify your email and complete the registration process.
Once verified, you can log in to the LMS using your email and password.
Q: What do I do if I forget my login credentials?
If you forget your password, click on the "Reset-Password" link on the login page to reset your password. If you're unable to log in with your email, contact our support team for assistance.
Q: What’s the difference between a Business and Individual account?
Individual Account: This is for personal use, allowing individuals to browse, purchase, and enroll in courses. You can pay for courses directly through the system using a variety of online payment methods.
Business Account: Designed for organizations. Business owners can subscribe to a subscription plan (Basic, Standard, Premium) and manage employee access, course assignments, and progress tracking.
Business Account: Designed for organizations. Business owners can subscribe to a subscription plan (Basic, Standard, Premium) and manage employee access, course assignments, and progress tracking.
Q: Can individuals buy courses directly?
Yes, individuals can browse and select from available courses. After selecting a course, they can pay online using various payment options, such as credit/debit cards, or other secure payment methods.
Q: How does the subscription for business accounts work?
Businesses can subscribe to one of the following plans:
Basic Plan: A limited plan with access to essential features and a set number of users.
Standard Plan: Includes more features like advanced reporting, additional users, and more courses.
Premium Plan: The most comprehensive plan offering unlimited users or max users, advanced analytics, priority support, and custom integrations.
Note: These plans may vary periodically, so be sure to check the portal for the latest updates.
Basic Plan: A limited plan with access to essential features and a set number of users.
Standard Plan: Includes more features like advanced reporting, additional users, and more courses.
Premium Plan: The most comprehensive plan offering unlimited users or max users, advanced analytics, priority support, and custom integrations.
Note: These plans may vary periodically, so be sure to check the portal for the latest updates.
Q: What types of courses are offered?
Courses are available in the following modes:
Online: Fully virtual and accessible from any device with an internet connection.
Offline: In-person training sessions at a designated physical location.
Hybrid: A combination of online and offline learning, where some sessions are online, and others require in-person attendance.
Online: Fully virtual and accessible from any device with an internet connection.
Offline: In-person training sessions at a designated physical location.
Hybrid: A combination of online and offline learning, where some sessions are online, and others require in-person attendance.
Q: Pre-recorded Courses
Description: These are courses where the content (lectures, lessons, exercises, etc.)
is pre-recorded and made available for students to access at any time.
Features:
Features:
- Students can learn at their own pace.
- No live interaction.
- Can be accessed via a course portal or learning management system (LMS).
Q: Live Instructor-Led Courses
Description: These are real-time courses where an instructor leads live sessions
(often via Zoom, Teams, or other video platforms).
Features:
Features:
- Students interact directly with the instructor.
- Real-time Q&A and discussion.
- Can be scheduled at a specific time (fixed schedule).
Q: Self-Learning Online with Video
Description: A mix of pre-recorded video lessons and supplementary resources
(like quizzes, assignments, and readings).
Features:
Features:
- Self-paced, but with structured content (videos, assignments, etc.).
- Video content is typically available, and students can learn on their own time.
- This can be a more flexible option, with periodic assessments to track progress.
Q: Self-Learning with Trainer for Clarification
Description: This model allows students to learn mostly on their own, but they can
reach out to a trainer (via chat, email, or scheduled live sessions) to clarify doubts
or get feedback.
Features:
Features:
- Mainly self-paced learning with pre-recorded content, readings, and exercises.
- Scheduled opportunities to consult a trainer for clarification or extra help.
- Can involve forum-based communication, email, or office hours.
Q: Trainer-Scheduled Courses (Instructor Schedules)
Description: This is where the instructor can create and schedule a course, and
students can join those sessions according to their availability.
Features:
Features:
- The instructor creates a course (may involve live sessions) and schedules when the course will take place.
- Students can join based on their interest and availability, and sometimes, the instructor may offer customized timings.
- This can be a hybrid of live and pre-recorded material.
Q: How can I see detailed information about a course before purchasing?
Each course has a dedicated page with details such as the syllabus, learning objectives, instructor information, and related tests. You can also see reviews and ratings from previous participants.
Q: What types of feedback can I provide for courses?
Feedback can be provided in various forms:
Course Feedback: Reviews of course content, structure, and overall experience.
Instructor Feedback: Feedback on the teaching style and effectiveness of the instructor.
Test Feedback: Evaluation of the relevance and difficulty of tests and quizzes.
Session Feedback: Responses after each session of a multi-session course. Lab or Env Feedback: Cloud labs or on-premises labs env.
Course Feedback: Reviews of course content, structure, and overall experience.
Instructor Feedback: Feedback on the teaching style and effectiveness of the instructor.
Test Feedback: Evaluation of the relevance and difficulty of tests and quizzes.
Session Feedback: Responses after each session of a multi-session course. Lab or Env Feedback: Cloud labs or on-premises labs env.
Q: How is feedback linked to courses?
Feedback is mapped to the course, as part of course setup, once the learner
completes the course or in between, test, or session.
It helps in evaluating the overall quality of the course and the instructor.
Q: Can I schedule when feedback is collected?
Feedback is typically collected day one, in between or after a course or
test completion.
However, businesses can customize feedback collection schedules for recurring courses or
specific milestones within a course (e.g., after each module).
Q: What types of tests can be used?
The system supports various types of assessments:
Pre-Test: Short, quick tests to check knowledge retention.
Post-Test: More comprehensive assessments to evaluate deep understanding of the subject.
Pre-Test: Short, quick tests to check knowledge retention.
Post-Test: More comprehensive assessments to evaluate deep understanding of the subject.
Q: How are tests mapped to courses?
Tests are mapped to specific courses during course setup.
After completing a course, participants will automatically be prompted to take the
relevant tests linked to that course. Or it will be there in course details section.
Q: How is attendance tracked in the system?
Attendance is recorded by trainer or course co-ordinator for both online and offline courses.
Q: Can instructors/student add notes to their courses?
Yes, instructors/student can add supplementary notes, such as additional
reading materials, announcements, or instructions. These notes are accessible to
participants enrolled in the course.
Q: How are certificates issued to learners?
Certificates are automatically issued upon completion of a course or
after passing the final exam. Certificates can be downloaded, printed, or
emailed to the participant.
Note: The certificate provided upon course completion is a completion certificate issued by the platform. For official certification, you need to register with the respective vendor and pass their certification exam."
Explanation:
Course Completion Certificate: This is issued by your platform when someone finishes a course but may not carry the official recognition from external bodies.
Official Certification: This refers to a certification from an official or recognized body (like a vendor or accrediting organization) that often requires additional registration and passing an exam.
Note: The certificate provided upon course completion is a completion certificate issued by the platform. For official certification, you need to register with the respective vendor and pass their certification exam."
Explanation:
Course Completion Certificate: This is issued by your platform when someone finishes a course but may not carry the official recognition from external bodies.
Official Certification: This refers to a certification from an official or recognized body (like a vendor or accrediting organization) that often requires additional registration and passing an exam.
Q: Can individuals receive a certificate?
Yes, individuals who complete a course will receive a certificate,
just like business employees. The certificate is issued once all course requirements are
successfully completed.
Q: What types of reports can I generate from the system?
You can generate various reports such as:
Course Completion Reports: Tracking who has completed specific courses.
Attendance Reports: Detailing participation in courses and sessions.
Test Performance Reports: Summarizing results for quizzes, exams, and assessments.
Feedback Reports: Collecting participant ratings for courses, instructors, and overall learning experience.
Certificate Reports: Generating a report of all issued certificates.
Course Completion Reports: Tracking who has completed specific courses.
Attendance Reports: Detailing participation in courses and sessions.
Test Performance Reports: Summarizing results for quizzes, exams, and assessments.
Feedback Reports: Collecting participant ratings for courses, instructors, and overall learning experience.
Certificate Reports: Generating a report of all issued certificates.
Q: Can reports be exported?
Yes, reports can be exported in multiple formats, including HTML, pdf and CSV.
This allows businesses and individuals to analyze the data offline or share it with other stakeholders.
Q: Can feedback data be visualized with charts?
Yes, feedback data can be visualized in charts and graphs,
providing a clear overview of trends in participant satisfaction, test results,
and course effectiveness. This helps in identifying areas for improvement.
Q: Can HR or business admins search for trainers?
Yes, HR managers or business admins can search for trainers based on expertise,
location, rating, and availability. The system includes a search function with filters to
help find the right trainer for each course.
Q: Can trainers add their own profiles?
Yes, trainers can create and update their profiles, which include information
such as qualifications, areas of expertise, courses they teach, and their availability.
Trainers can also upload certifications, teaching materials, and set their rates if applicable.
Q: What is Role-Based Access Control (RBAC)?
RBAC ensures that users have access to only the parts of the system they need based on their role. For example:
Administrators: Can access all system features, including user management, course creation, and report generation.
Instructors: Can create and manage courses, view student progress, and provide feedback.
HR/Managers: Can assign courses to employees, track attendance, and monitor employee progress.
Employees/Individuals: Can browse courses, take them, and provide feedback.
Administrators: Can access all system features, including user management, course creation, and report generation.
Instructors: Can create and manage courses, view student progress, and provide feedback.
HR/Managers: Can assign courses to employees, track attendance, and monitor employee progress.
Employees/Individuals: Can browse courses, take them, and provide feedback.
Q: How does RBAC benefit businesses?
RBAC allows businesses to manage and control access to various system features
based on roles within the organization. This ensures that sensitive data is only accessible to
authorized users and helps maintain data integrity and security.
Q: What payment options are available for course purchases?
We support a variety of payment methods, including:
Credit Cards
Debit Cards
Bank Transfers (for business subscriptions)
Credit Cards
Debit Cards
Bank Transfers (for business subscriptions)
Q: Can businesses receive invoices for their subscriptions?
Yes, businesses subscribing to any of the available plans
(Basic, Standard, Premium) will receive regular invoices that can be downloaded from the
portal for accounting purposes.
Q: What subscription plans are available for businesses?
Businesses can choose from the following subscription plans:
Basic Plan: Offers a limited number of users, courses, and basic reporting features.
Standard Plan: Includes additional features like more users, advanced reporting, and priority support.
Premium Plan: The most comprehensive plan, including unlimited users, advanced analytics, priority support, and full access to all course offerings.
Note: These plans may change over time, so businesses should check the portal for the latest details.
Basic Plan: Offers a limited number of users, courses, and basic reporting features.
Standard Plan: Includes additional features like more users, advanced reporting, and priority support.
Premium Plan: The most comprehensive plan, including unlimited users, advanced analytics, priority support, and full access to all course offerings.
Note: These plans may change over time, so businesses should check the portal for the latest details.